RETURN POLICY

Return Policy

At Calus Home Couture, we want you to be completely satisfied with your purchase. If for any reason you are not fully happy with your order, we are here to help. Our return policy is designed to make returns easy and hassle-free.

1. Eligibility for Returns

To qualify for a return, the following conditions must be met:

  • Timeframe: You must initiate the return within 30 days of receiving your order.
  • Condition: The item must be unused, in its original condition, and in the original packaging. Items that have been assembled, used, or altered cannot be returned.
  • Proof of Purchase: A valid receipt or proof of purchase is required for all returns.

2. How to Return an Item

To return an item, please follow these simple steps:

  1. Contact Us: Reach out to our customer service team at [email address] or [phone number] to initiate the return process. Be sure to include your order number and the item(s) you wish to return.
  2. Return Authorization: After contacting us, you will receive a Return Authorization (RA) number along with instructions on how to return your item.
  3. Ship the Item: Securely pack the item in its original packaging and send it back to us. You are responsible for return shipping costs, unless the item was damaged or incorrect.

Please note that we recommend using a trackable shipping service or purchasing shipping insurance for returns, as we cannot guarantee receipt of items lost in transit.

3. Non-Returnable Items

The following items are not eligible for return:

  • Final Sale or Clearance Items: These items are marked as final sale and cannot be returned or exchanged.
  • Custom or Personalized Items: Any products that have been customized or personalized according to your specifications are non-returnable.
  • Gift Cards: Gift cards are not eligible for return or refund.

4. Refunds

Once we receive your returned item, we will inspect it to ensure it meets the return requirements. If your return is approved, we will process your refund to the original payment method within 5-7 business days. Please note that shipping charges are non-refundable unless the return is due to a mistake on our part (e.g., damaged or incorrect items).

5. Exchanges

If you would like to exchange an item for a different size, color, or style, we recommend processing a return and placing a new order. Our customer service team will assist you in ensuring that the exchange process goes smoothly.

6. Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us immediately at [email address] or [phone number]. We will assist you in arranging for a replacement or refund at no additional cost to you. Be sure to provide photos of the damage or incorrect item, along with your order number, to expedite the process.

7. International Returns

For international orders, please note that return shipping costs are the responsibility of the customer. Additionally, any customs duties or taxes incurred are non-refundable. We recommend contacting customer service for specific return instructions before returning international items.

8. Contact Us

If you have any questions or need assistance with a return, please feel free to contact our customer service team:

We appreciate your business and strive to ensure your satisfaction. Thank you for choosing Calus Home Couture!